Justin Cookle
I transitioned into UX design from my background in anthropology, where I developed a passion for exploring the unique aspects of culture. This sparked my ongoing quest to understand the reasons behind our behaviors.
My design work across diverse projects in e-commerce, banking, corporate culture, and consulting has revealed that the intricacies of business culture are just as captivating as those found in traditional anthropological studies.
Projects
E-commerce and Banking
Usability testing aimed to understand why users were making duplicate payments, leading to costly refunds.
Survey Engine
Modernized a survey experience to meet the goals of a new business model and target audience.
Advisory Platform
Service design tailored to distinct personas aimed at improving and digitizing workflows for enhanced client relationship efficiency.
Financial Planning
Redesign shift from service-first to product-first model, enabling scalability and white-label potential.
OCR Feature
Agentic documentation extraction tool used to improve workflow efficiency by 24 hours.